Refund policy

Puzzle Returns: We can take a puzzle back as long as it was purchased in the past 180 days and it hasn't been out of the box. To initiate a return, log in and click on the applicable order. In the upper right hand corner, you will see a button that says "Request Return". Click that button and all subsequent directions will follow via email. Please note: you will be responsible for the cost of the return shipping and will not be refunded for the original shipping cost. 

Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards, custom puzzles, gift bags, apparel or frames. Please get in touch if you have questions or concerns about your specific item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at custserv@libertypuzzles.mom.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon receipt and contact us immediately at custserv@libertypuzzles.mom if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.